Strategic Consulting

Consulting as a Service

We understand that having a Chief Technology Officer (CTO) or a Chief Information Officer (CIO) is unrealistic and can be quite expensive for small to medium business, and that’s where we come in.

Our Consultant as a Service (CaaS) provides you with the knowledge of those “C-Level” executives without the need to hire full-time staff.

Our CaaS service can be engaged as an ad-hoc service, or as a scheduled monthly service.  From defining your IT and business strategy to deployment and project management, we can help your organisation adopt new technologies and grow to its full potential.

Some of our CaaS services include:

  • CTO as a Service
  • CIO as a Service
  • Strategy and road-mapping
  • User Engagement and Service Design
  • Performance Improvement
  • Ad-hoc advice

Process Improvement

Seven guiding principles

1. Focus on value
Everything the organisation does should link back, directly or indirectly, to value for itself, its customers, and other stakeholders
2. Start where you are
Don’t start over without first considering what is already available to be leveraged
3. Progress iteratively
Working in a time-boxed and iterative manner with embedded feedback loops allows for greater flexibility, faster responses to needs, the ability to respond to a failure earlier, and an overall improvement in quality
4. Collaborate & Promote
Puts the right people in the correct roles, achieve better buy-in, have more relevance, and gain an increased likelihood of long-term success
5. Think & work holistically
A holistic approach to service management requires an understanding of how all the parts of an organisation work together in an integrated way
6. Keep it simple
Outcome-based thinking should be used to product practical solutions which delivery valuable outcomes using the minimum number of steps
7. Optimise & automate
Make something as effective and useful as it makes sense to do

Here at MKAS, we have adopted the ITIL4 methodology for process improvement.

ITIL4 goes beyond traditional IT processes and puts the customer, or end-stakeholder at the forefront of everything we do – we call this “Human-centred design”.

Human-centred design is an approach to problem-solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

From a business point of view, we subscribe to, and hold dear, the seven guiding principles of ITIL 4, which are able to be applied universally to any initiative what we may be adopting or researching.

We can assist your organisation with the following improvement strategies:

  • Change management
  • Finance & Business Operations
  • Customer Engagement
  • Organisation Structure
  • Performance Improvement

Digital Transformation

According to Salesforce, Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

Let’s be blunt… Transformations are hard, and digital ones are harder.  Digital transformation is being driven in industry segments not by organisations, but by customers.

Customers expect relevant content and access to information quick, easy and where-ever they are, using any device they choose.  It’s the customer’s journey with your organisation that steers the direction of your transformation, not your structure or workforce.

Using the seven guiding principles from ITIL 4 (shown above), we are able to assist you on this journey.  From discovery and planning, to build and execution, we will be there every step of the way.

Ready for your free consultation?

We provide a free, no-obligation, 30-minute consultation to assess whether our services could be of benefit to you.